I seem to write a lot of posts on “things I don’t get”. Maybe I’ll start a series. Anyway here’s some from this week:
- Everyone’s complete inability to follow simple instructions. My voice mail clearly and repeatedly states that if you reach it, follow up via email at xxxxxx@company.com. I even spell the email address out letter by letter. Yet, maybe one out of ten people do so. If you don’t listen to voice mails on a regular basis, why do you think I do? If you’re cold calling for new business, why not make a good first impression by following instructions? If you can’t follow my voice mail instructions, there’s no hope for you completing my business requests in a timely and accurate fashion.
- Getting bogged down in details. If someone asks you for an outline, an over-arching strategy or a top-level summary, why harp on the minor details? Do the details later. They’re asking for a summary because that’s all they want and have time to read. Moreover, they give a flying f*ck about the details; someone else on their team worries about stuff like that.
- Incorrectly referencing assets. You created the damn thing! You named the file “x”. Why are you sending me “y” and asking if this is the format I want?! NO. I want format “x”. I even attached an example. Yet, you STILL asked what format I wanted and thought I was referencing a completely different format. WTF.
- Laziness. I half get this one; if someone else will do it, why bother? But, give me a break. Get off your ass and do… gasp… your job! I’ve been waiting FIVE months to have my logo switched out. Come to find out you never put in the request, yet were blaming it on another department’s inefficiencies. And no, you did not forget about it. It is at the top of my agenda EVERY week.
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