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Moving always comes with the fun part of switching all your services, getting new services, etc. Below are just a few companies I’ve dealt with during my move. And yes, they ALL screwed up my changes one way or the other, albeit some got fixed faster than others.
I get that the Customer Service Reps can only do so much, especially when they’re trying to fix other Reps screw-ups. I also get that the systems they work with sometimes don’t allow them to change things, effectively tying their hands. BUT, from their side, companies should start thinking more about the idea of the $4,000 lamp shade or the $100,000 Salt and Pepper Shaker. Especially after these last two weeks, I’d definitely be willing to pay more and/or spend my money with companies that offer better customer service. Hands down.
When you (basically) offer the exact same product at (basically) the exact same price as your competition (i.e. T-Mobile vs. AT&T, Sony vs. Dell), your ONLY competitive edge (aside from branding) centers on customer service. As we all look for and work to leverage our competitive edges, why wouldn’t the focus be on one that is proven to drive happier, more loyal customers and ultimately incremental revenue?
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