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Just two months after writing it, my wish sort of came true. United Airlines broke Dave Carroll’s guitar. He, understandably, was very upset. After almost a year of trying to navigate the “normal” channels, he wrote a song. He posted it to YouTube. What happened? Well…
In 20 short days:
Ironically, United did respond within the first week of the video being posted. But, that piece has slightly been ignored. Maybe it’s because they haven’t made a strong public statement. Their response is one sentence – they wanted to talk to Carroll privately and asked to use his video for training. Maybe it’s because it theoretically took them over a year to respond.
Unfortunately for United, this plane has already left and continues to plow full steam ahead. But, will it continue to damage United’s reputation and more importantly, their bottom line?
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